At Rama Holidays International, we aim to maintain clear and transparent cancellation and refund policies for our customers. Cancellation and refund terms may vary depending on the travel service and the respective supplier’s policy.

General

• All cancellation requests must be made through Rama Holidays International using our official contact details.
• Cancellation charges and refund eligibility depend on the terms applicable to the specific booking.
• Bookings marked as Non-Refundable will generally not be eligible for a refund.
• Applicable cancellation charges, service fees, taxes, payment gateway charges, and other non-refundable amounts may be deducted from the refund.
• Refunds, where applicable, will be processed after the refundable amount is received from the respective supplier.
• Refund processing time may vary depending on the supplier, bank, or payment gateway.
• For international bookings, the final refund amount may vary due to applicable currency exchange-rate fluctuations.

Flights

• Flights marked as Non-Refundable will generally be eligible for zero refund, subject to the airline’s policy.
• Refundable flight tickets will be refunded according to the applicable airline fare and cancellation rules.
• Flight cancellations, delays, schedule changes, and disruptions are subject to the respective airline’s policies.
• Customers are responsible for carrying valid passports, visas, and other required travel documents.
• No refund will generally be provided for missed flights due to late arrival at the airport, invalid documents, or failure to complete required check-in formalities.
• Baggage, seat selection, meals, and other additional services are subject to the airline’s applicable charges and policies.

Hotels

• Hotel bookings marked as Non-Refundable will generally not be eligible for a refund.
• Refundable hotel bookings will be subject to the cancellation policy of the respective hotel.
• Cancellation charges may vary depending on the hotel, room category, booking dates, and rate conditions.
• Early check-in and late check-out are subject to hotel availability and cannot be guaranteed.
• Additional charges for room upgrades, meals, extra beds, or other hotel services will be payable by the customer.

Tour Packages & Activities

• Cancellation and refund terms for tour packages depend on the specific package and the suppliers involved.
• Activities, sightseeing, excursions, tickets, and experiences may have separate cancellation policies.
• Activities or services marked as Non-Refundable will not be eligible for a refund.
• No refund may be provided for unused services, missed activities, or customer-requested changes where the supplier’s policy does not permit a refund.

Transfers

• Cancellation and refund for airport transfers, private transfers, and other transportation services will be subject to the applicable supplier’s policy.
• Customers are responsible for providing accurate arrival, departure, and travel details.
• Additional costs resulting from incorrect information, customer-requested changes, or third-party delays may be payable by the customer.

Visa & Travel Insurance

• Rama Holidays International provides visa assistance and documentation guidance; however, visa approval or rejection is solely at the discretion of the concerned embassy or government authority.
• Visa fees, embassy fees, appointment charges, and applicable service fees may be non-refundable in case of visa rejection or cancellation.
• Rama Holidays International is not responsible for changes in visa requirements, processing times, or decisions made by government authorities.
• Travel insurance is subject to the terms and conditions of the respective insurance provider.
• Once an insurance policy is issued, it may be non-refundable or subject to applicable cancellation charges.

Refund Processing

• Eligible refunds will generally be processed through the original payment method used for the booking.
• Refund processing will begin after confirmation of the refundable amount from the respective service provider.
• The time taken for the refund to reflect in the customer’s account may vary depending on the supplier, payment gateway, and bank.

Contact Us

For any questions regarding cancellations or refunds, please contact us:

Rama Holidays International
Email: ramaholidays1@gmail.com

Last Updated: September 2026